Privacy Policy
Last updated: June 2026 · The Social Cloud, Scotland
The Social Cloud is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The Social Cloud is a social media management service based in Scotland, operating exclusively with care homes and care at home providers. We are the data controller for personal data collected through this website.
Contact: hello@thesocialcloud.co.uk
2. What Data We Collect
When you contact us through this website, we collect:
- Your name
- Your organisation name
- Your email address
- Your phone number (if provided)
- Any information you include in your message
- Which package you expressed interest in
We also collect standard website analytics data (pages visited, time on site, browser type) through anonymised analytics tools. This data does not identify you personally.
3. How We Use Your Data
We use the data you provide to:
- Respond to your enquiry
- Provide information about our services
- Send you a proposal or rate card if requested
- Fulfil a contract with you if you become a client
We do not use your data for automated decision-making or profiling.
4. Our Legal Basis for Processing
We process your data on the following legal bases:
- Legitimate interests — responding to your enquiry and communicating about our services
- Contract performance — if you become a client, processing your data is necessary to fulfil our service agreement
- Consent — for any marketing communications, which you can withdraw at any time
5. How We Store and Protect Your Data
Your data is stored securely on password-protected devices and systems. We use Netlify for form submissions, which stores data on secure servers. We do not store your data for longer than necessary — enquiry data is retained for up to 2 years, and client data for up to 6 years after the end of our contract (for legal and accounting purposes).
6. Sharing Your Data
We do not sell your personal data. We only share it with:
- Netlify — our website host, which receives form submissions
- Our email provider — to receive and respond to your enquiry
- Any third party where required by law
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict our processing of your data
- Request a copy of your data in a portable format
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us at hello@thesocialcloud.co.uk. We will respond within 30 days.
8. Cookies
This website uses essential cookies only. Please see our Cookie Policy for full details.
9. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.